Customer Support Specialist at HubSpot – Singapore
HubSpot is hiring a Customer Support Specialist based in Singapore. You’ll work across multiple product lines, providing tailored solutions that guide customers toward success. This isn’t just a support job — it’s about partnering with customers to solve real-world challenges and unlock business growth.
If you’re passionate about helping businesses grow and love solving problems with empathy and clarity — this is your opportunity.
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About the Role
As a Customer Support Specialist, you’ll be the first point of contact for HubSpot users across all channels — email, chat, and phone.
Category: Customer Support
Job Location: Singapore
Company: HubSpot
Position: Customer Support Specialist
Employment Type: Full-time
Working from Singapore, you’ll be part of a fast-paced, globally connected team. You’ll receive world-class onboarding, continuous coaching, and plenty of room to grow your career — all while delivering outstanding service in a dynamic, customer-first culture.
What You’ll Do
- Communicate directly with customers via phone, email, and live chat to resolve technical issues and ensure satisfaction.
- Troubleshoot and recreate technical scenarios to guide users through complex problems.
- Collaborate across teams (Customer Success, Product, Engineering) to ensure seamless support and proactive solutions.
- Leverage HubSpot’s tools, documentation, and internal resources to stay on top of product updates and user needs.
- Identify and escalate leads or business opportunities to the Sales team.
- Deliver empathetic, thoughtful communication that aligns with HubSpot’s customer-first philosophy.
- Maintain flexibility with shift-based support schedules (8:00 AM to 5:00 PM SGT) while thriving in a hybrid or remote work environment.
What You Bring
- Fluency in English (spoken and written) is essential.
- Customer-focused mindset with a knack for solving problems efficiently.
- Growth mindset and eagerness to learn continuously.
- Comfort working autonomously, with excellent judgment in dynamic settings.
- Ability to navigate ambiguity and adapt quickly to new tools or processes.
- Interest in building technical product knowledge — familiarity with HubSpot is a plus.
- Team player who lives HubSpot’s HEART values: Humble, Empathetic, Adaptable, Remarkable, Transparent.
Perks & Benefits
HubSpot goes beyond standard benefits — here’s what you can expect:
- 🏠 Work from Home or choose Office/Flex based on your preference
- 💸 Employee Stock Purchase Plan
- 📚 Education Allowance – up to USD $5,000/year
- 🏥 Private Health Insurance
- 💪 Annual fitness reimbursement
- 📖 Free eBook library
- 🎓 World-class onboarding & product training
- 🧳 Five-Year Paid Sabbatical (4 weeks off!)
- 👶 16 weeks Primary Caregiver Leave + 6 weeks Secondary Caregiver Leave
Why Join HubSpot?
HubSpot is redefining how companies grow by aligning marketing, sales, and customer service through a single powerful platform. But what truly sets us apart is our people-first culture.
We care deeply about personal growth, meaningful work, and work-life harmony. Whether you’re starting your tech journey or looking to grow in a global company, you’ll find a supportive and empowering environment at HubSpot.
We know that impostor syndrome is real — if this role excites you but you’re not sure you meet every single requirement, please apply anyway. We’d love to hear from you.
Apply Now
Excited to make an impact? Join HubSpot as a Customer Support Specialist in Singapore and be part of something meaningful.
Your next great opportunity starts here.
