Product Support Specialist – APAC (Remote) at Ashby
Ashby is hiring a Product Support Specialist (APAC) to join our globally distributed Support team. This is a remote opportunity best suited for candidates based in Singapore or the Philippines who are passionate about solving complex problems and delivering world-class support.
If you love digging deep into technical challenges, are customer-obsessed, and enjoy learning a powerful, evolving product—this role is for you.
👋 A Note From the Team
Hi! I’m Laura, a Support Manager at Ashby. We’re growing our international support capabilities and looking for a curious, resourceful support professional to join our APAC team. You’ll play a key role in maintaining high-quality support coverage while helping us shape what world-class product support looks like.
🧩 What You’ll Do
- Provide in-depth product support for our global customers—mainly in Asia and Europe.
- Troubleshoot complex technical issues related to integrations, workflows, and platform behavior.
- Own the customer experience—ensuring clarity, empathy, and excellence in every interaction.
- Collaborate cross-functionally with Engineering and Product teams to solve issues and improve the product.
- Contribute to internal enablement, automation, and tooling to improve support delivery.
🧠 You Might Be a Fit If You:
- Have prior experience supporting complex B2B software (Bonus: HRTech or SaaS tools).
- Love going deep into the product and solving technical puzzles.
- Are detail-oriented, curious, and resourceful—never satisfied with surface-level answers.
- Communicate clearly and empathetically, in writing and on calls.
- Work well independently and thrive in async-first, remote environments.
🕒 Shift Details
To ensure global coverage, we are hiring specifically for the following shifts:
- Tuesday to Saturday
- Sunday to Thursday
Holiday coverage and some flexibility are required. Let us know your preferred shift when applying.
🙅 This Role May Not Be for You If:
- You prefer fast triaging over deep problem-solving.
- You expect Engineering to take the lead on most support issues.
- You’re not comfortable in highly technical, evolving product environments.
- You need office interaction to stay productive—this is a remote-first role.
💡 What Makes Ashby Different?
- We’re building next-generation enterprise software with an emphasis on product excellence and simplicity.
- Our Support team is an extension of our product—deeply technical and impactful.
- We’re backed by Y Combinator, Elad Gil, Lachy Groom, and other top investors.
- We invest in our people—through generous benefits, long-term stock options, and support for your growth.
Location: Singapore / Philippines
Type: Full-time
Department: Customer Success / Support
Compensation:
- Singapore: $56K – $75K + Equity
- Philippines: $30K – $40K + Equity
🎯 Interview Process
Our interview process is thorough and designed to help both sides assess fit.
- Intro Call (30 min)
- Take-Home Assessment (1 week)
- Hiring Manager Interview (45–60 min)
- Virtual Onsite (90 min)
Your first 30 days will be focused on immersive learning. We want you to become an Ashby expert before diving into live tickets.
🎁 Benefits & Perks
- 10-year window to exercise stock options (no pressure).
- Unlimited PTO (we recommend at least 4 weeks/year).
- 12 weeks paid family leave (US, expanding globally).
- $100/month education budget + conference reimbursements.
- Equipment, software, and office furniture budget to build your ideal workspace.
🌍 Diversity & Inclusion at Ashby
We believe great support comes from diverse perspectives and experiences. We welcome applicants from all backgrounds and are committed to creating an inclusive, respectful workplace.
✅ Apply Now
Sound like a match? We’d love to hear from you.
👉 Apply directly for this role and explore other top remote and APAC-based tech opportunities.
